Research on the Performance Management Using Balanced Scorecard--Purchase the Department as the Example with M Bank

• Main Authors: Wen-Chin Chen, 陳文欽
• Other Authors: Hung-Hui li
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/89812407060372636939

碩士 === 元智大學 === 管理研究所 === 96 === In the fierce environment of market competition, enterprises often weigh tools to turn into concrete action policies of every department with tactics system and performance, purpose to make tactics to be easy to is it carry out to put into, promote enterprise tactics and wish the realization of the scene effectively. This research assesses structure probing into relevant documents, collection and interview, observation participating in the homework actually of company''s materials of the case as the foundation with the card performance of balanced score, probe into and adopt the performance management system constructed that the balanced score card idea of the conduct builds thoroughly, regard purchasing the department in the banking as research object, through balance implementation and Company tactics goal, score of card make and bind, transform and become the performance indicator that can be weighed, one, in order to understand that the effect of the management system of the performance and questions produced are implemented, offer the suggestion of improving. Show from the result of study of the case, ( 1) Case Company purchase department after execution of BSC, watch financial affairs cost to construct surface reduce to the only performance only only no longer, combine customer construct surface, inside procedure construct surface, study and is it construct surface categorised performance indicator to grow up too, in addition, combine with reward system of the award, can produce movtivation, impel and make great efforts to reach the goal wholly, improve the performance of managing. ( 2) Purchase the department and implement the successful key element of the key that BSC needs to possess, and similar in theory in the practice, enterprises need really implementing even more '' carry out strength '', could improve the competitiveness of enterprises. ( 3) Use BSC on connection, performance of administrative system, its construct surface performance weigh indicator and tactics can be all linked with one another while being four major, contribute to the reaching of tactics goal, is really suitable for case company''s purchasing the department, this management style can offer the reference that enterprises carry on relevant activities.