A RESEARCH OF THE BALANCED SCORECARD AND KEY PERFORMANCE INDEX—AN APPLICATION OF ELECTRIC MANUFACTURER

• Main Authors: Shu-Min Lo, 羅淑敏
• Other Authors: 李弘暉
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/60162337812141046375

碩士 === 元智大學 === 管理研究所 === 96 === This research aims at planning the suitable key performance indicator of Hi-Tech Company through implementing the balance score card, including financial, customer, internal process, and learning process. Besides, this study wants to construct strategic map of scene and KPIs that are suitable for the case company. There are the following several points in research purposes of this research: First, probing into the relationship of the case company and the constructs of balanced score card. Second, Probe into expert''s interview, summed up its tactics goal in the relevant departments of the case company. Third, probe into the difference of performance evaluation system difference in front and at the back of the balance score card. Fourth, according to the characteristic of the case company, planning and designing the relevant constructs with the balance score card. Fifth, probe into the content of the case company, with KPI and the balance score card. Sixth, sum up and compare the difference of the case company after implementing the balance score card.