The Evaluation of the Labor Outsourcing factors of considerations and Relationship Quality in the Organizational Performance－A Case Study of Taipei Rapid Transit Corporation

• Main Authors: Sung-Hsin Kuo, 郭松鑫
• Other Authors: Kun-Shan Wu
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/43838527611578370735

碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 96 === Abstract: In recent years, due to industrial structure changing rapidly, enterprises face the situation that the industry has been relatively mature and even recessional, they invariably deliberate on how to reduce cost and adjust enterprise constitution. Therefore, types of industry and recruitment mode change different from the past years, namely, the scale of organization gradually tends to be streamlined and flat, consulting industry rise abruptly, job seeker’s work values change, permanent recruitment is weak, etc. Many enterprises adopt various measures, such as, restructure of organization, scale reduction, and labor flexibility, etc, anticipating that concentrate their attention on core advantages and outsource the job that is not their specialty to reduce the cost. To promote decision-making power of enterprise management and enhance effects, Taipei Rapid Transit Corporation (hereinafter referred to as TRTC) has wider management range on transport service and maintenance work with the expansion in the Taipei Metro network. The manpower requirements have certainly increased. For this reason, TRTC outsourced the un-core jobs to professional contractors. But when an organization adopts outsourcing policy, what factors should be considered? Adopt outsourcing or not? When adopting outsourcing policy, is there a remarkable relationship between outsourced contractor’s relationship quality and organizational performance is the main purpose of this thesis. This thesis starts from relevant document discussion, set up this thesis’s structure and hypotheses based on its theory basis and choose applicable scale as a research tool. 740 people who are medium or basic level staff were conducted questionnaire survey. Aiming at 450 valid samples, reliability analysis, descriptive statistics, related analysis and related regression analysis are conducted. After evidence analysis and discussion, the main conclusion is as follows: 1. Outsourcing factors has a remarkable positive influence on maintenance outsourcing. 2. Outsourcing factors has a remarkable negative influence on operation outsourcing. 3. Maintenance outsourcing has a remarkable positive influence on organizational performance, and also has a remarkable positive influence on efficiency, employee satisfactory degree, and staff morale. 4. Relationship quality has a remarkable positive influence on organizational performance. In the end, in compliance with the conclusion of the thesis, concrete suggestions are brought up for TRTC and future research for reference.