Business Process Reengineering for the Management of Consumable Medical Materials: A Case Study of the Supply Department in a Medical Center.

• Main Authors: Hsieh, Meng-Chen, 謝孟蓁
• Other Authors: Ming-Jong Yao
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/82085209649929238760

碩士 === 東海大學 === 工業工程與經營資訊學系 === 96 === This thesis is an evidence-based study in which we take the Supply Department of a medical center as our investigation object so as to solve the following problems: (1) duplicated stock in different departments, (2) the inappropriate design of the motion lines in the infection control system, (3) the ineffective management in the warehouse. We applied the approach of Business Process Reengineering (BPR) and conducted the “5S” activities to the Supply Department. We reach significant improvement in the following three aspects: We removed a total of 23 duplicated stock items in different departments. It leads to significant reduce the inventory and promote the turning-over rate of consumable medical materials. The Supply Department has 24.87m2 extra room space available after effectively employing a new layout plan for the warehouse. The Supply Department makes sure no crossed motion lines existing after careful re-arrangement to meet the regulation requirement. Also, the Supply Department improves the replenishment operations of consumable medical materials to each unit with a centralized control system using a sterilization article. We also derived new proposals for further improvement for the Supply Department in the near future. We have obtained successful results from implementing the BPR and “5S” activities to the Supply Department in this study. Our study in this case provides an effective reference model on the logistic operations of consumable medical materials for other healthcare systems.