Relationships of Core Competence, Training and Intention to Stay–A Case of the Hotel Industry in Tainan City.

• Main Authors: Lin, Shu-Ching, 林淑卿
• Other Authors: Huang, Pei-Wen
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/24951148548915952928

碩士 === 南台科技大學 === 技職教育與人力資源發展研究所 === 96 === This research is designed for establishing the core competence for hotel employees in Tainan area. The purpose of this study is to explore the relationships among core competence, training and the intention to stay. According to literature reviews, insufficient training is one of the major reasons for highly employee turnover rate. In this study, we develop the core competences for hotel industry. Moreover, we investigate whether complete training mechanism could enhance employees’ intentions to stay for Tainan’s hotel industry. Convenience sampling method is used in this study for more than 70 rooms hotels in Tainan. The evaluation method combines self-review and preceptor-evaluation processes. The sample size is 363 and response rate is about 60% (n=217). We utilize SPSS 12 for advanced statistical analysis. The survey results are shown as follows: 1.The five dimensions of core competence were positively related to intention to stay. The five dimensions are: active, customer-oriented, emotion control, collaboration, and self-management. 2.The motive of training has moderating effect on the relation between self-management and intention to stay. 3.The outcomes of training has moderating effect on the relation between self-management and intention to stay.