A Study on Satisfaction of Using the Judicial System

• Main Authors: Mei-Jiuan Shr, 施美娟
• Other Authors: Wu-Lin Chen
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/23706311968447104709

碩士 === 靜宜大學 === 資訊碩士在職專班 === 96 === The purpose of this study is to evaluate the satisfaction of using the judicial system. The study model is based on the information system success model which DeLone and McLean proposed in 2003. Specifically, the relations between variable “system quality”, variable “information quality”, variable “service quality” and variable “user satisfaction” are discussed. In order to achieve the research purposes, a satisfactin questionnaire for using the judicial system is established. The items of the questionnaire include not only “individual basic information”, but also “system quality”, “information quality”, “service quality” and “user satisfaction”. The study targets on the user of the judicial system. Totally, 660 questionnaires were delivered, while 636 of which were returned with 33 invalid. As a result, the number of effective questionaires is 591, and the effecitve returns-ratio is 89.55%. All the data from the survey are analyzed using the Chinese version 12.0 of SPSS for Windows and processed through the satistical methods including the t-test, one-way ANOVA, and multiple regression analysis. Based on the analysis results, the conclusions are thus presented.The conclusions of this sutdy are as follows: 1.The user satisfaction of using the judicial system is positively and significantly correlated with system quality, information quality and service quality. 2.There was no significant difference in the degree of satisfactin in using the judicial system, among the users with job functions and education, but there was a significant difference among the users with different background in sex, age and the years of service. 3.The user satisfaction of high court and district court users felt greater than those of general users about using the judicial system under this study. Finally, according to the study results and discussions, suggestions are provided as references for fruture researchers.