The Relationship among Display Rule Perception, Emotional Labor and customer satisfaction.
碩士 === 中國文化大學 === 國際貿易學系碩士班 === 96 === The study examined the relationship among emotional display rule perception, emotional labor (surface acting and deep acting) and customer satisfaction with a sample of 95 first line employees. The results revealed that emotional display rule perception influen...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/81327494437934879295 |