A study of organizational identification, service-oriented organizational citizenship behavior and service quality.
碩士 === 中國文化大學 === 國際企業管理研究所 === 96 === The purpose of this study is to collect the related literatures and examine the relationships between the front-line employee’s organizational identification and service quality by questionnaire survey and statistical analysis results. Service-oriented organiza...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/59030199709263493808 |