The Research for the Customer Demand of the Fright Forwarder- Based on the Framwork of Kano’s Model
碩士 === 國立臺灣科技大學 === 管理研究所 === 96 === Abstract Different business has different characteristic among service quality, customer satisfaction, and customer loyalty. It is a critical factor that business success will increase service and customer loyalty. Business keeps improving the internal quality ma...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/81437681126661301381 |