A Study of Design Quality and Consumer Satisfaction for Mobile Phone
碩士 === 國立臺灣科技大學 === 工業管理系 === 96 === In this fierce competitive market, it’s important to understand consumers’ expectation and satisfaction, to avoid the service quality gap which causes the loss of customers. As a result of this study, we received 184 valid questionnaires from mobile phone users....
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/76478229987332397967 |