Utilizing Goffman’s Theoretical Framework of Dramaturgic Approach to Examine the Dining Servers’ Performance: a Case Study of a T. G. I. Friday’s

• Main Authors: Wang Hsiang Wen, 王湘雯
• Other Authors: 劉晉立
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/06311562289966752263

碩士 === 國立臺灣藝術大學 === 戲劇與劇場應用學系 === 96 === The sociologist Erving Goffman (1922-1982) used the concept of the theater metaphor to analyze how people interact in our everyday performance. He examined the roles taken on by the individuals, what the different aspects of these roles are, how the individuals interpret these roles, and how the individual distances himself or herself from the role. He explained how individuals go through their lives like actors on a stage playing out their roles for others. In recent years, the food and beverage industry in Taiwan has been developing vigorously, and gradually becoming the primary one. In addition, many delicacies reports and cook-off promulgate that people sufficiently value it; however, in order to become the best one in the food and beverage industry, except for the food innovation and the delicacy, the dining servers standing in first line in restaurants are more important, and the service become an important link in the food and beverage industry. The food and beverage industry starts focusing on the service rather than just selling the food which conforms to the experience demands of modern life. The purpose of this thesis is to examine the dining severs’ work in T. G. I. Friday’s in Taipei by using Goffman’s theoretical framework of dramaturgic approach The Presentation of Self in Everyday Life.