A Study of the Relationships among Job Pressure ,Burnout and Job Performance－The Example of Taichung Post Office

• Main Authors: Lin, Li-Chuan, 林麗娟
• Other Authors: Liou, Cheng-Hwai
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/40279543737107412817

碩士 === 國立臺中技術學院 === 事業經營研究所 === 96 === ABSTRACT The employee is an important property for an enterprise. Only if there are happy employees can the enterprise create a high management achievement. Therefore, how to build a harmonious working atmosphere to boost employees’ morale, further more to create a high efficiency, producing has been becoming a interesting issue more and more to the organization scholars. The scholars generally consider that the job pressure would make employees to get burnout, and lead to a low working spirit,even more may influence their performance. Hence, the enterprise needs to pay much attention to this issue, improving the working conditions aggressively, and establishing an effective system. Only these may create the employees and the enterprise's win-win. This research is discusses the job pressure and burnout of the postal office staff to influence the job performance.Take job pressure as independent variable, burnout as intervening variable, the Job Performance as dependent variable. The research targets are the staff of Taichung post office. 400questionnaires have been sent out and receive 334 valid questionnaires back. The data was analyzed through the methods of t-test, One-Way ANOVA, Factors Analysis, Reliability Analysis, Pearson correlation analysis and regression analysis using the SPSS package, confirms supposition this research. The research result shows as follows: 1. Different personal variables cause partial significant difference on job pressure, burnout and job performance. 2 . Job loading has significant positive effect on job performance. 3. Emotional exhaustion has significant positive effect on job performance. 4. In the respect of “client-related burnout” and “diminished professional efficacy” have significant negative effect on job performance. 5. The emotional exhaustion has the partial intermediary effect in the job loading and job performance.