Solving Call Center Agent Shift Scheduling Problem by Search Algorithms
碩士 === 國立清華大學 === 工業工程與工程管理學系 === 96 === A customer call center that provides services with high level of customer satisfaction is crucial to a successful modern company. This study solves the agent shift scheduling problem for a 24-hours call center. The objective of our problem is to minimize the...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/26063330295073563035 |