Reverse Logistics Service Requirements: High-Tech Firms’Perspectives

• Main Authors: Tsung-Te Lee, 李從德
• Other Authors: Yung-Hsiang Cheng
• Format: Others
• Language: en_US
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/3cv2j4

碩士 === 國立高雄第一科技大學 === 運籌管理所 === 96 === Reverse logistics is much more complex than forward logistics, and not easy to manage, therefore, it has become a trend for many firms to outsource their reverse logistics activities to third party logistics providers (3PLs). Hence, it is a critical issue for 3PLs to understand how to utilize their existing resources and service capabilities to meet this demand, and what kind of operational functions are required by the customers. This study attempts to propose an ANP structure to figure out the service requirements by investigating the criteria and elements of reverse logistics operational functions evaluated from high-tech firms’ perspectives, besides, interdependencies among the elements are also observed. The result shows IT management is the most important operational function. It also helps 3PLs to consider the future directions of developing reverse logistics.