Analysis of Influential Factors and Performance Evaluation for Tug-boat Privatization in Kaohsiung Port

• Main Authors: Chang Chan-Jung, 張展榮
• Other Authors: Tai Hui-Huang
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/82432980672289352692

碩士 === 國立高雄海洋科技大學 === 航運管理研究所 === 96 === From September, 1st,2007, the tug-boat was privatized in Kaohsiung Port. The tug-boat business is conducted by Kaohsiung Harbor Bureau, Kaohsiung Marine Service Corp, and Taiwan Navigation Company now. In the rush hour, they have some cooperation agreements to make sure all the tug-boat business in Kaohsiung Port kept running. For the purpose of this paper, the changing of some performance index for tug-boat privatization and the satisfaction of customer with influential factors of success-operation has been discussed. The methodology is Analytic Hierarchy Process (AHP) and results show that the most important influential factor is the safety of tug-boat business (including the operation skill of crew, facilities and conditions of tug-boat, etc.). The second is immediateness of service (including tug-boat’s speed of preparing and detachment, the speed of dealing with customer’s complaint, etc.). The results of this paper can be consultations of tug-boat privatization in Kaohsiung Port and other ports.