A Study of integrated Kano and PZB Service Quality Model to Educational Administrative Quality –A Case of NDU.
碩士 === 國防管理學院 === 後勤管理研究所 === 96 === Abstract Quality has been an important index for national competitiveness in the 21 century. Besides, it is recognized as the main stream for the advanced education development in advanced countries. From the viewpoint of quality management, the service quality o...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/31297388382013885643 |