A study of bank tellers' personality, burnout, and work interest

• Main Author: 蘇暉貴
• Other Authors: Chih-Hung Wang
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/55327186668650385591

碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 96 === Abstract When Taiwan joined WTO in 2002, within a rapidly changing environment, bank tellers are now facing more challenges than ever ; therefore, they may commit job burnout when they work under high pressure circumstances for certain time periods. However, this is a growing problem throughout the organizations. It indicated that personality traits and interest, one inspiring factor, may also jointly had impact on job burnout. Thus, the purpose of this study were to probe 1.the relationships between bank tellers’ personality traits and job burnout ; 2.the relationships between bank tellers’ personality traits and interest ; 3. the relationships between bank tellers’ interest and job burnout ; 4.the mediating effect of interest between interest on personality and burnout. Survey method is employed in this study. The bank tellers are purposefully selected from banks which were top 39 largest banks according to the list released by Financial Supervisory Commission, Executive Yuan in September, 2007. A pilot study had conducted to ensure the adequacy of validity and reliability of the instruments. There are orninally 606 questionnaires ; 478 questionnaires turn out to be effective. Uses Confirmatory factor analysis, hierarchical regression and block regression analysis were used to test the hypothesis. The research findings are : 1.Openness, Conscientiousness, Extraversion, Agreeableness, Neuroticism have a positive effect on situational interest ; 2. Situational interest has a negative effect on emotional exhaustion and depersonalization ; 3.Openness, Conscientiousness, Extraversion, Agreeableness have a negative effect on emotional exhaustion ; 4.Conscientiousness, Extraversion, Agreeableness, Neuroticism have a positive effect on depersonalization ; 5.Situational interest has full mediating effect on Openness, Conscientiousness, Extraversion, Agreeableness and emotional exhaustion ; 6. Situational interest has complete mediating effect on Conscientiousness, Extraversion, Agreeableness and depersonalization. Finally, several suggestions for management practices and future research were provided.