| Summary: | 碩士 === 國立中央大學 === 管理學院高階主管企管碩士班 === 96 === As international business team members supply field services for customers around the world, they will have accumulated a lot of valuable knowledge and experience. Once there is an approach to gather all the valuable knowledge together, the international enterprises will be able to bring in more commercial returns. Reasonably, there are many key factors to impact the success of such an approach. Taking an international high-tech company as an example, this paper is to study the key factors on how to implement KM (Knowledge Management) well through virtual team cooperation in international enterprises.
With the experience of working in international high-tech companies for around 20 years, the researcher has been dedicated to building and maintaining a KM system in Asia. With much team effort being deployed, the case studied within this paper has demonstrated significant advantage of KM. The researcher has learnt much practical experience on how to deploy KM well within an international enterprise. With the knowledge integration of academic literature and related researches, it will be helpful to realize the way to implement KM successfully in the international enterprises. That becomes the purpose of this study, hoping to identify the critical success factors and the effective strategies when appropriate.
This research is based on the case study method. The researcher has collected insights through the past literatures, the real case recalled reflection, staff interviews and questionnaires for research.
Finally, this research has found 7 success factors for KM, which include gaining support from high-level executives and managers, building community through cross-cultural virtual team cooperation, utilizing project management practices, creating a conducive culture for knowledge sharing, establishing KM processes, developing good IT support and having effective incentive mechanism. But the key is to build trust among the team members, and then to use social exchange theory to share best practices.
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