| Summary: | 碩士 === 國立中央大學 === 人力資源管理研究所碩士在職專班 === 96 === The purpose of this study is to investigate the relationships among employee’s working environment, psychological empowerment, job satisfaction, organizational commitment, and service behavior. A total of three hundred and seventy-six samples from the convenience chain stores in Taiwan were collected and analyzed via descriptive statistics, factor analysis, and Structural Equation Modeling (SEM). The study results are shown as follows:
1. Psychological empowerment has a significantly positive and direct effect on service behavior.
2. Psychological empowerment has a significantly positive and direct effect on job satisfaction, job satisfaction also has a significantly positive and direct effect on organizational commitment. Psychological empowerment has a positive effect on organization commitment, but the effect is not significant.
3. However, there were no significantly direct effect between job satisfaction and service behavior, but Organizational commitment has a significantly positive effect on service behavior. Organizational commitment reveals a significant mediating effect on job satisfaction to service behavior.
The study findings indicate that empowerment is a good incentive approach on improving employees’ service behavior and job satisfaction. Therefore, there is an impressing need for an organization to enhance employees’ psychological empowerment. The study suggests that management supervisors should provide a psychological empowerment environment for their employees who are willing to work at.
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