| Summary: | 碩士 === 國立交通大學 === 管理學院碩士在職專班工業工程與管理組 === 96 === In the quality control domain, “QC Story” is recognized as an effective model for problem solving. The strength of QC Story lies in simply easy to study, and by the coordinated application of explicit step with Quality Control tools. That assists the colleague to analyze and solve the problem in business. However, in the real practice, the problems that are responded by non-manufacturing persons, are most the management problem. So, when they solved the problem with “Task-Oriented QC Story”, they ofen found the QC tools not easy to be used. Meanwhile, the strength of Logic Tree Tools of TOC Thinking Process lies in its exploiting of common-sense management, system thinking and employing of cause and effect analysis. The goal of this study is try to integrate the Logic Tree Tools with the Task Oriented QC Story, to enable the “Task-Oriented QC Story” to be more effective.
This study applies an actual case to carry on the explanation to show and to confirm the integration of Task Oriented QC Story and the Logic Tree Tools of TOC Thinking Process. That could provide different thinking model to be a reference for problem solving or continual improvement.
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