| Summary: | 碩士 === 國立暨南國際大學 === 社會政策與社會工作學系 === 97 === This research aims to explore the resilience of five social workers in battered women’s shelters. The researcher adopts in-depth interviews to collect data and applies the “categorical-content” approach of narrative study to analyze information. The purpose of this study is not only to discuss how these social workers rise to the challenges, but to analyze their protective factors and the processes interacting with the environment which have great contributed to remaining in shelters. The following are the major finding of this study:
1. The challenges of five social workers in battered women’s shelters are classified according to their setting. Person, family and community are categories.
2. The resilience of five social workers in battered women’s shelters starts with an insight into challenges. In order to cope with challenges, the protective factors of five social workers in battered women’s shelters would be started and lead them to an adaptive outcome spirally till the negative influence abated.
3. The internal protective factors of five social workers in battered women’s shelters include (a) individual psychological ability (e.g. cognitive ability, inward look, keeping a just distance from job); (b) personality (e.g. being honest, humor, tolerance, trust in others, persistency, professional identification, job-compatible characters); (c) life attitude (e.g. goal-directed life, religious belief).
4. The external factors of five social workers in battered women’s shelters include (a) family factors (e.g. the trust from family, the mend of domestic relations); (b) working space factors (e.g. support from colleagues and directors, potent supervision, participating in policy-making); (c) community factors (e.g. extended life, pursuing further education).
The researcher offers social workers in practice three suggestions. These suggestions include (a) developing inward look: developing exclusive methods of caring for self and exploring self; (b) supervision of inward turn: trying to answer each individual standpoint, and meet need urged from the heart; (c) keeping accesses smooth from lower levels to upper levels: helping the frustrated social workers covey themselves, and share their own feeling with others in distress.
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