Exploring a Design Model of the RFID-enabled Badge Information System Based on the Strategic Framework of Perceived Trust and Benefits

• Main Authors: Chih-yao Chiang, 姜智耀
• Other Authors: Tzai-zang Lee
• Format: Others
• Language: en_US
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/56659478803606421460

碩士 === 國立成功大學 === 資訊管理研究所 === 96 === Radio frequency identification (RFID) has been identified as one of the ten greatest contributory technologies with expected soaring sales in the 21st century. However, several factors, such as privacy issue, are holding back its take-up. Not least, a clear, predictable, legal and politic model is needed to make this new technology acceptable to users. Based on the need to develop the RFID-enabled badge information system under a proper design model, this study employed the dimensions of strategic framework of perceived trust and benefits to design interview agenda used by critical decision method (CDM) to conduct a series of semi-structured interviews. By following the procedures and methods of the CDM, this study collected 15 interview cases as research data to analyze transcripts. In addition, the trust building and the privacy guaranteeing were accomplished during these interviews. In order to set off analyzing each transcript, this study placed words, phrases, sentences and/or paragraphs into codes. Through a sequence of approaches, the codes were reasonably determined, combined, and examined into a model of RFID-enabled badge information system design for making decisions. In the design model, a system design decision is made within dimensions of four themes found in the facets of the frequencies of codes and along the structuring flow as a result of incoming structuring perspectives and mechanisms. For verifying the design model, author examined the construct, internal and external validity to assure the research integrity. As a result, the design model provides a systemic and systematic method to design a RFID-enabled badge information system. The strength of the model relies on the flexibility of accessing design problems. Furthermore, in order to improve the development of the system, designers should focus on gaining managers’ supports, binding system with varied work styles and environment, making design decisions under the agreement from users and company, and paying attentions to the existing company culture.