A Study of Service Failure, Service Recovery, Perceived Justice and Failure Severity─ High Speed Rail Service
碩士 === 國立中興大學 === 高階經理人碩士在職專班 === 96 === The Taiwan High Speed Rail was opened for revenue at 7:00 am, 5th January, 2007. There was only one rail association for operation in long-distance rail transportation market before the high speed rail revenue. Now, the high speed rail transportation has been...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/57273216590073729077 |