The Relationship between Work Locus of Control and Organizational Citizenship Behavior – A Study of Role Definitions as a Mediator
碩士 === 明道大學 === 管理研究所 === 96 === The tourist hotels are in labor-intense industry; there are a lot interaction between service workers and customers. The satisfaction of customers is mainly determined by the hotels’ service; hence, the service quality is emphasized by the industry. Also, different P...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/98762999341856900364 |