Using BSC and AHP to Develope the Performance of Public Department : A Case Study of Navy Command, MND

• Main Authors: Chung-Chih Liu, 劉宗治
• Other Authors: Hui-Chen chiang
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/635nt6

碩士 === 銘傳大學 === 管理學院高階經理碩士學程 === 96 === The purpose of this study was to investigate the key performance factors of Balanced Scorecard(BSC) in national defence sector. By means of the Analytic Hierarchy Process(AHP) to present the core value and support the decision-making. Firstly, the study identified the performance management gap by in-deep interview of the case to find out the performance indicators. Moreover, a questionnaire was designed and a survey was conducted to analysis the differences between the importance and the reality. Finally, the performance factors and the weightiness were proposed by factor analysis and AHP. The study found that the efficiency of national finance resource, manpower element promotion and specialism in armed forces were the core values. We should pay much attention. It also could provide useful information for other national defense sectors in the performance evaluation system formulation.