| Summary: | 碩士 === 龍華科技大學 === 商學與管理研究所 === 96 === The mission of university is the transmission of knowledge, the cultivation of the ethical and moral values for the enhancement of the social culture and the promotion of the human civilization. In order to accomplish the above mission, some sustained improving processes are needed; it includes teaching, research and service. These processes are fulfilled through three groups; faculty, students, and staff. The major aim of education is to cultivate the students to become more thoughtful and profession members of a global society in the future. Hence, how to provide an open and prospective learning environment for students becomes an important factor; it counts on not only the teachers but also the staffs who work for assisting the faculty and students to operate the equipments normally. Apparently these staffs affect the teaching quality and service efficiency. Recently, the universities face crucial competitions due to the impacts of the decreasing rate of birth and new establishing universities. In order to survive and develop in such an environment, the authorities of university need to enhance the competitiveness at all times. In the process of that, the staff plays an important role. Hence, how to increase the staffs’ job satisfaction becomes the key factor for university in improving the aggregate competitiveness. On the basic of above point of view, this study proposes a fuzzy evaluation model applied on job satisfaction of university staff. Comparing the common statistical method, this study adopts fuzzy set conception and proposes a new fuzzy evaluation model which considers the fuzziness happened in some decision-making by human being. The aims of this study are include establish the evaluation structure of job satisfaction of university staff; in the meantime construct a fuzzy evaluation model applied on job satisfaction of university staff; finally illustrate the numerical example to verify the feasibility of the model. Furthermore, the comparison between centroid and signed distance mothed are conducted.
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