An Empirical Study of Determinants of Continuing Investment on ERP:A Case Study of M Company

• Main Authors: Han-perng Lin, 林韓芃
• Other Authors: Huein-Zhen Gu
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/80365145996063249655

碩士 === 龍華科技大學 === 商學與管理研究所 === 96 === Enterprise Resource Planning (ERP) can provide optimized enterprise management resources and integrate all of business processes of cross-function systems for enterprises. It effectively manages information, reduces market response time and promotes customer satisfaction. It is one of important investments for the information technology. Although enterprises introduce ERP that will take a lot of money, bring a big impact of enterprises, and even fail, many enterprises continually invest on ERP. Why do enterprises want to continually invest on ERP? What are key factors of investment on ERP? What is importance of investing ERP? What is the relationship between the key factors? They are the main issues this study concerned. Using 7 dimensions--expectancy theory models, hierarchical risk, expectation, confirmation, perceived usefulness, satisfaction, and continued investment in the ERP, this study design a questionnaire for collecting data. The managers and staff of Company M, which has already implemented ERP software, are selected as this study domain. A total of 139 responses were collected. In the study, SEM is adopted for statistical analysis. The conclusion of this research is given as follows. Satisfaction positively affects the continued investment on ERP. Hence, the most important factor of continued investment on ERP is satisfaction because it has 88 % of the variance to explain the situation. Meanwhile, perceived usefulness, confirmation and expectation affect satisfaction. Expectation, confirmation and perceived usefulness have positive effect to the satisfaction ( i.e., expectation, confirmation and perceived usefulness has 69 % of the variance to explain the situation ). Besides, expectation has negatively effect to confirmation. Confirmation has positive affect to the perceived usefulness. Risk has positive effect to expectation but it will not affect confirmation, perceived usefulness, satisfaction and investment on ERP. Therefore risk not affect continued investment on ERP.