A Study affect of Job Stress, Coping to Job Satisfaction and Organizational Commitment among Blood Center Employees

• Main Authors: Chia-Wen Wu, 鄔嘉文
• Other Authors: Chao-Sung Chang
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/55775892945125628709

碩士 === 高雄醫學大學 === 醫務管理學研究所碩士在職專班 === 96 === This research is intended to explore the job stress sources of employees in Blood Center,and their satisfaction of work as well as loyalty to the organization, which provides manager or unit supervisor a direction to improve both in stress relief and well-beings for employees in Blood Center. This research is based on the cross-section survey, which discusses the affect of job stress, coping to job satisfaction and organizational commitment among blood center employees. The population included all employees of six Blood Centers in Taiwan. By general survey, the questionnaires were sent to 875 and responsive 421, which effective responsive rate was 48.1%, and valid questionnaire was 399 (94.8%). Through the t-test and hierarchical multiple regression, some results found as follows: 1.The main job stress of the employees is personal responsibility to ward their work, and the second is workload. 2.There are significant difference between job stress factor and demographics. 3.There are significant difference between job satisfaction factor and demographics. 4.There are significant difference between organization commitment factor and demographics. 5.There is a negative relationship between job stress, job satisfaction and organizational commitment. 6.The employee’s coping pattern has moderating effect on the relationship between job stress and job satisfaction. 7.The employee’s coping pattern has moderating effects on the relationship between job stress and organizational commitment. This research found that female employees in younger age have greater job stress. Thus, unit supervisor are advised to concern this group more and realize if their work burden or personal responsibility have over undertaken. Furthermore, supervisors should consider whether insufficient educational training and poor workflow designs cause higher work stress, and actively encourage female employees participate in recreational activity more to promote their own well-beings. keywords: Blood Center, job stress, job satisfaction, organizational commitment