A study on customers’ service satisfaction, trust, and behavioral untention －the case of home repair industry

• Main Authors: Shu-Hui Hsieh, 謝淑惠
• Other Authors: none
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/12621960589355721983

碩士 === 逢甲大學 === 經營管理碩士在職專班 === 96 === The building maintained to make use of again-how let more comfortable in the person in the house and more healthy, more safe building, so how build up a good relation by the enterprise and the customer full dialogue and interaction. Don''t relate to, find relation, wanting to relate to a management is relevant, understand the shopper''s requirement, acquire the shopper''s trust, and try the requirement of satisfy the shopper, increase the shopper''s valance, promote shopper''s satisfaction, keep of shopper rate and setup loyalty the high shopper is a successful important key. This text mainly inquires into to conduct the characteristic of the environment, domain characteristic and company to regulate to the customer relation of ducting and appliance.This research assumes interview to study a logarithm of timw fitting method logt and make selection a case company for research analysis object, interview talks to ask cross identifications, such as logarithm of timw fitting method logt and cultural heritage data collection...etc. to understand case current conditions, take into the method of the case actual practice and related theories analytical comparison, end again depend on research the object do to lead conclusion and suggestion. After depth interview result, this research finds after induce the straighten: 1、Repair a personnel the management don''t understand for the customer relation, and have no system concept. 2、Via know a shopper to be the coordinate of construction quality, price and firm towards maintaining what to concern most after the interview. 3、Maintain to want can provide the difference turn of service, understand and satisfy shopper''s requirement. 4、The client maintain the valance that should build up standard service process and can create a shopper to build up the loyalty high brokers. 5、Client''s maintain BE a construction industry BE also a service industry, versus with the shopper''s positive interaction and setup good relation, understanding shopper''s requirement is a necessary important job with the acquisition shopper''s trust. 6、The shopper expect that the profession with business organization maintains a team to conduct repair space, the exaltation maintains a service quality. 7、Build up good customer relation, the first course functionary is the most important role.