| Summary: | 碩士 === 中原大學 === 資訊管理研究所 === 96 === It is getting harder to make a decision more quickly and efficiently with the ample of
long accumulating data of a corporation in the era of the improvement of the information
managements and the complication of the information applications. Business Intelligence
Systems（BIS） plays a critical role to provide the functions of multi-dimensional analysis and
decision-making.
User Satisfaction is a major element of Information Systems Success. Scholars said that
the evaluation of user’s satisfaction might affect individual performance. There are lots of
literatures about User Satisfaction and forecasting information system but no one discuss the
relationship between User Satisfaction of Business Intelligence Systems and individual
performance. This research is based on Forman’s literature and other IS literatures to discuss
Decision Support Satisfaction（DSS）, Interface Satisfaction, Task Support Satisfaction（TSS）
and Report and Data Quality Satisfaction of User Satisfaction of Business Intelligence
Systems and the relationship between Short-term Job Consequence and Long-term Job
Consequence.
This research used the questionnaire to be the main investigation tool and got 115 valid
surveys. After PLS, the results found that the theories of literature, Business Intelligence
Systems User Satisfaction : Decision Support Satisfaction, Interface Satisfaction, and Report
and Data Quality Satisfaction can affect user’s Job Consequence through Task Support
Satisfaction at second hand and increase user’s efficiency and value of organization.
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