The influence of production management practices and systems on business performance - from the perspective of the push-pull production systems

• Main Authors: Shu-Yun Peng, 彭淑芸
• Other Authors: Hui-Ming Wee
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/76792687190568600551

博士 === 中原大學 === 工業工程研究所 === 96 === Abstract Rapid globalization, booming internet security technology and electronic commerce result in a changing and more challenging business environment. Under this circumstance, flexibility and adaptation become increasingly important. In order to gain competitive advantage over their competitors, organisations must possess be flexible, creative and innovative to adapt and response to the changing external environment. This study develops a conceptual model: hybrid push-pull Customer Output Process Integrated System (COPIS) with hybrid push-pull strategic. We seeks to investigate the performance of a Taiwanese production management system based this model. We will investigate the outcome and critical success factors of the enterprise. The COPIS conceptual model can give managerial insights to enterprises to achieve their objectives as well as improve customer relationship. Through an appropriate process design, the Taiwanese enterprise is able to control critical factors and performance indices to maintain flexibility and robustness. The hybrid pull-push processes design can result in better performance. We suggest enterprises should design and plan their process well based on the characteristic of business, and the nature of pull processing design, one-piece flow design and load leveling system. The critical indicators of customer satisfaction include measurable evidence to prove a planned effort has achieved the desired result. A satisfied supplier can coordinate supply chain using advanced methods. It will advance the customer relationship. So enterprises should attach importance to respect and cooperate with suppliers in pursuing good customer service and other issues of supplier management.