The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.

碩士 === 中國科技大學 === 運籌管理研究所 === 96 === This paper explores the differences between expected and perceived service quality of public offices from the standpoints of local governments and people. Applies the segments of service quality defined by Parasuraman,Zeithaml and Berry(1985,1988). A model of con...

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Bibliographic Details
Main Authors:	See-Lin, Tseng, 曾喜麟
Other Authors:	Tsung-yung, Tsay
Format:	Others
Language:	zh-TW
Published:	2008
Online Access:	http://ndltd.ncl.edu.tw/handle/57816862483311609621

id	ndltd-TW-096CKIT0682012
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spelling	ndltd-TW-096CKIT06820122015-10-13T13:47:50Z http://ndltd.ncl.edu.tw/handle/57816862483311609621 The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government. 公務機關服務品質關鍵要素研究模式分析-以桃園縣政府為例 See-Lin, Tseng 曾喜麟碩士中國科技大學運籌管理研究所 96 This paper explores the differences between expected and perceived service quality of public offices from the standpoints of local governments and people. Applies the segments of service quality defined by Parasuraman,Zeithaml and Berry(1985,1988). A model of confirmatory factor analysis is built to support the improvement of service quality of public offices. Therefore,we could use the function of the expected service constructs, perceived service constructs and inductive service constructs to improve the service quality of the public offices. Tsung-yung, Tsay 蔡聰源 2008 學位論文 ; thesis 84 zh-TW
collection	NDLTD
language	zh-TW
format	Others
sources	NDLTD
description	碩士 === 中國科技大學 === 運籌管理研究所 === 96 === This paper explores the differences between expected and perceived service quality of public offices from the standpoints of local governments and people. Applies the segments of service quality defined by Parasuraman,Zeithaml and Berry(1985,1988). A model of confirmatory factor analysis is built to support the improvement of service quality of public offices. Therefore,we could use the function of the expected service constructs, perceived service constructs and inductive service constructs to improve the service quality of the public offices.
author2	Tsung-yung, Tsay
author_facet	Tsung-yung, Tsay See-Lin, Tseng 曾喜麟
author	See-Lin, Tseng 曾喜麟
spellingShingle	See-Lin, Tseng 曾喜麟 The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.
author_sort	See-Lin, Tseng
title	The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.
title_short	The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.
title_full	The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.
title_fullStr	The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.
title_full_unstemmed	The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.
title_sort	research on the key factors of service quality in public office：a case study of taoyuan county government.
publishDate	2008
url	http://ndltd.ncl.edu.tw/handle/57816862483311609621
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The Research on the Key Factors of Service Quality in Public Office：A Case Study of Taoyuan County Government.

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