| Summary: | 碩士 === 長榮大學 === 護理學研究所 === 96 === Trust, a key element of interpersonal relationship, is the driving force for teamwork and the essential factor to develop high nursing quality. Between supervisors and subordinates, trust plays an important role in developing high quality relationship. If trust could be established, job satisfaction, civil behavior and commitment in the organization will be augmented; meanwhile turn-over rate will be decreased. Furthermore, the quality of patient care can be improved, and the cost will be decreased. There is few research of the relationship between nursing and trust. The purpose of this study was to investigate the relationship between time, work, family factors, nurses’ perception of head nurse trustworthiness, and nurses’ trust behavior.
There were 487 nurses’ participants in this study. The data were analyzed by SPSS 15.0.The study findings were as follows: 1) The nurses’ perceptions of head nurse trustworthiness was positively correlated with nurses’ trust behavior. The integrity of head nurse was found to have the best correlation. 2) The age and working experience of the nurses’ did influence their perception and level of trust. 3) Formal nurses’ and higher clinical ladder nurses’ showed stronger trust behavior. 4) Trust behavior was higher scores in married nurses’ and those having children. 5) There was no significant difference among work, family factors and staffs’ perception of head nurse trustworthiness.
The results demonstrated the factors influencing nurses’ perception of head nurse trustworthiness, and nurses’ trust behavior. It might be regarded as a reference for supervisor introspection and adjusted his/her administrative management. It could also be a guide for selecting and training a new leader.
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