| Summary: | 碩士 === 中華大學 === 科技管理學系(所) === 96 === The information technology (IT) progresses in giant's strides. With planned and organized method, people can keep up with knowledge and make good use of IT, so that we can lay hold of various uncertainties more easily and respond to them quickly, creating the value of an organization and boosting up its competitiveness. In recent years, with the prosperity of IT and Internet, different kinds of information systems are, one after one, inducted into institutions and businesses, such as Strategic Information System, Strategic Information System and Expert System. These systems not only serve as an information-searching tool but also develop versatile applied systems that help get broader data and make accurate policies and inferences. As the trend flows, the army has also digitalized and computerized to deal with military affairs, raise the need of information business, software and hardware building. For a country, consequently, the scale of IT construction, the size of the database, and the frequency of usage have become the crucial indicator for digitalization.
American sociologist Alvin and his wife Heidi Toffler has triggered “the Revolution in Military Affairs (RMA)” across the world with their integrated idea on futurology, in their book The Third Wave. Obviously, IT is literally one of the military affair revolution gauges. IT and data management will be key to face this military affair and organization IT revolution, and in turn make the well integrated “Management Information System” and its service quality a filed worthy thorough study and research. Even though scholars such as Kettinger and Lee (1995), Pitt et al. (1995), Dyke et al. (1997) and so on have done some deep discussions on the features of measurement on IT service quality, we still lack domestic studies focusing on the issue.
This research is expected to done by empirical analysis of service quality and with sub-systems of Management Information System. The purpose is to understand how much the users of the a certain military Security Management Information System value this system, what motivates their use of the system, and how they actually find using it. With this purpose underlying the research, we will probe into how the user background variable influences the way users value and feel about using the system. Also the research will rely on IPA (Important-Performance Analysis) to decide the user satisfaction using certain Management Information System.
By studying the references on the issue of service quality and user satisfaction, this research talks about four dimensions: the functional system design, the updated-ness of the data provided, the responsiveness of the system efficiency, and the instance service of system design. Questioners written based on the four dimensions is the main tool in this research, and with statistics method such as descriptive statistics, correlation analysis, t-test, single factor Analysis of Variance (ANOVA), Regression Analysis, etc., the research analyses users’ intends and satisfaction.
The outcome of the research has that users’ “user background variable” and “the overall satisfaction” show significant difference, users’ “ actual feeling for service quality” and “the extent of valuing service quality” show significant correlation, the variation in “the extent of valuing service quality” makes significant difference in “overall satisfaction”, the variation in “actual feeling for service quality” makes significant difference in “overall satisfaction” and the “overall satisfaction” and “actual using behavior” show significant correlation. Finally, the researchers make suggestions, based on the research process and outcome, to the system secretary section to maintain the edges and consistently improve, as well as to build a communication channel with users. Moreover, reasonably allocating resource grounded on users’ need will help users’ application of the system, in hope to elevate the overall satisfaction, and to furnish policy maker with policy-making resource.
|
|---|
