The Effects of Social Support and Psychological Safety Climate on In-Role Job Performance and Service Effort

• Main Authors: Ching-Sung Lin, 林青松
• Other Authors: Mei-Ling Wang
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/38508130949080980802

碩士 === 真理大學 === 管理科學研究所 === 96 === With the transition of the economic structure in Taiwan, the service trade becomes lifeblood of economic development of Taiwan. Deriving from social exchange theory and the concept of role definition, this study examines the effects of social support and psychological safety climate on in-role job performance and service effort. In addition, we investigate whether psychological safety climate moderates the relationships between social support and job performance. Data was collected form 210 employee of 7 branches in Taiwan’s largest hypermarket group and analyzed using hierarchical regression modeling. The results reveal that both social support and psychological safety climate have effects on in-role job performance and service effort. Also psychological safety climate strengthens the relationships between supervisor support and in-role job performance. Based on the findings, some managerial implications and suggestions for further research are proposed.