A Study of the effect of the use of Instant Messenger on the communication satisfaction and the personal performance

• Main Authors: Xin-Yi Huang, 黃心怡
• Other Authors: Han-Sheng Lei
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/71234722579651437786

碩士 === 國立雲林科技大學 === 企業管理系碩士班 === 95 === With the progress of the Internet, the way to communicate inside of the organizations changes constantly; thus, there are a lot of companies which have adopted the instant messengers as communicative media in Taiwan at present. Due to the popularity of instant messengers around Taiwan, scholars have done lots of researches related to this topic, except characteristics of instant messengers, employee''s satisfaction and personal performance. In some companies, instant messengers are forbidden, though, some companies believe that to make the most of instant messengers can not only reduce some cost, but also improve communication with efficiencies, while some still assume they will influence the staff''s working performance. The theme of this research regards instant messengers applied in organizations as communication tools and takes salespersons of enterprises as the research object to probe into the quality of instant messengers, and the staff''s satisfaction and personal performance. This research discovered that different frequency of utilization will influence individual''s consciousness to the quality of the instant messengers. Furthermore, the staff''s satisfaction has apparent relationship with personal performance. “Personal feedback”, “Organization integration”, “Media quality”, “Corporate communication”, “Communication climate”, “Co-worker communication” and “Supervisory communication”, those seven factors will affect personal performance. Among these seven factors, “Personal Feedback” takes the most important part of influencing personal performance. However, “Supervisory Communication” takes the lowest one. Instant messengers can influence “Organization integration”, “Corporate communication”, “Communication climate” and “Media quality” through “Social Present” and “Communication Efficiency.”