| Summary: | 碩士 === 國立雲林科技大學 === 工業工程與管理研究所碩士班 === 95 === Within an era of vigorous information development and competition in meager profit these days, the methods of helping enterprise to develop and set up a balanced scorecard (The Balanced Scorecard; BSC) standard is an extremely needed management strategy in every enterprise. Based on these tactic targets and visions, an enterprise is able to obtain more advantages for competition and execute business development and continuous management of enterprise.
A balanced scorecard offers a structure of strategies for management. It constructs four different Indies of measurements for company’s visions and tactic developments in order to conduct these tactics into concrete actions. This research uses a company as case study. It focuses on current employee’s attitudes and inquiries for approval rate of performance index in order to establish the performance index of balanced scorecard and to weigh the index for the case study of company.
This case study is composed of four major performance Indies of the enterprise, they are including: financial structure (12 Indies items), consumer (11 Indies items), internal control procedure (10 Indies items) and progression of learning curve (14 Indies items). By utilizing statistics software program to carry on the factor for analysis; Extract one performances index from financial structure; Extract two performances index from customer structure; Extract two performances index from internal control procedure, Extract three performances index learning curve progression; In order to reach out the goals as followed: One core performance factor for enterprise finance; Two core performance factors of professional skill, market share and customer relationship for consumer; Two core performance factors to leverate computerized management, job performance and frequency of overtime for internal control procedure; And finally three performance factors for creativity, productivity and professional skill, their degree of academic achievement and fluency in English of employees.
As a result, this research utilizes methodology of statistical analysis to understand the consensus of balanced scorecard and importance of the relationship between employees of enterprise with different backgrounds. And also probe into the importance of emphasizing and improvement of the establishment and planning of balanced scorecard. In the meantime while establishment of balanced scorecard, it enables co-works to fully understand the visions and strategies of enterprise and establish a system flow for feedbacks and lifetime learning as well; It also allows employees while participating in management and administration of the enterprise, in addition to pursuing of short-term goals and long-term enterprise visions, to compose financial affairs and non- finance index, to balance between consumer satisfaction and inside learning achievement, and to reach out a win-win situation among entrepreneur and workers, then enable enterprise to manage business continuously.And finally, according to the findings, put forward the relevant suggestions.
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