A study on the satisfaction of university student services of college students

• Main Authors: Chung-tang Lia, 廖中天
• Other Authors: Hsun-fung Kao
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/68086213238957989859

碩士 === 淡江大學 === 教育科技學系碩士在職專班 === 95 === The purpose of this study is to investigate university students’ degree of satisfaction to the service mechanisms in the campus. The university student service mechanisms include five dimensions which are the academic development, physiological development, mental development, career development and social development. In addition, the degree of satisfaction can be reflected from student’s attitude toward the service content, service personnel and service channel. This research also analyzes the differences of responses in terms of students’ characteristics. 2,000 questionnaires were sent to students chosen randomly from 29 universities and colleges. There were 1,711 returned and the valid rate of return is 85.56%. The results of the research indicated that students were satisfied on the “academic development” services. However, ”social development” services were regarded as dissatisfied by the students. Most students have higher degree of satisfaction on non-digital library resources, digital library resources and financial assistance. Services with lower satisfactions include dining services, inter-school activity and legal counseling. In addition, there are significant differences among different grades regarding to the above mentioned five services mechanisms. This research also made the following suggestions for the universities to improve their student services: 1. Designing extracurricular activities relating to ”independent thinking” or “problem-solving training” which will enhance students’ social abilities. 2. Strengthening the staff training on student services in order to provide satisfying services to the students. 3. Paying more attention to those service items that are dissatisfied most by students. 4. Reconsider rights and interests of female students which are ignored. 5. Reengineering the student service units and procedures in order to improve students’ satisfaction toward universities.