Assessing Managers’ Competency of Tourist Hotel Human Resources in Taiwan

• Main Authors: jhang jia pei, 張嘉珮
• Other Authors: cai jhao ren
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/64811469527088115501

碩士 === 亞洲大學 === 休閒與遊憩管理學系碩士班 === 95 === In developing Taiwan as a Green Silicon Island for future traveling destination, recently Taiwanese government is promoting “double traveler arriving plan,” and encouraging investors participated in BOT hotel plan for three to five star hotels. Within this competitive tourism market, hotel participants have to search for suitable approach in helping hotel’s daily operations. Human resources management is vague and difficult to observe and imitate, so that is one of the important internal marketing approaches in hotel industry. This study focus on establishing hotel human resources managers’ competency needed for performing his or her duty efficiently and effectively. Modified Delphi technique is employed through this study. Questionnaire is developed by reviewing literature and experts review. The consensuses are concluded by hotel human resources managers’ feedbacks. Return rate of this study was 83.3%. The results show that hotel human resources manager’s competency framework including: personality ability, technical ability, concept ability, and communication ability. Within this framework, 40 competence characteristics were included. Moreover, this study will become a basic functional measure index for the hotel industry and future study in helping job design for hotel human resources managers.