A Study of CMMI Application to Improve theDocument Process of a Public Hospital

• Main Authors: huang shuen bin, 黃順彬
• Other Authors: liau yue shiang
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/06073198745733628850

碩士 === 亞洲大學 === 資訊工程學系碩士班 === 95 === The traditional official document approval process is very complex. At first, it needs to register to mail room and be print to paper. Then it will be submit to executor by deliveryman. After signed by executor, this paper will be send to every related department and director by deliveryman again. Those departments have to present their opinions. Finally, executed by every director, it will come back to executor. Executor can either continues other undo procedure or conclude and keep in files for future reference. In the traditional procedure, it uses a lot of delivery manpower and may cause many problems. Such as executor and deliveryman don’t understand organizational structure enough, temporary organization and affair changed frequently, document missing, executive period and procedures can’t be controlled easily. Moreover, in the part of inside document draft, it often can’t trace the source of plan and document because lack of file management regulation. The purpose of this research paper is to improve those above-mentioned disadvantages. It is based on organizational process focus of CMMI process management and in copied with e-official-document system to plan and to execute improvement of organizational process. That is it have to integrate the process of document receive, document writing, document delivery, each department associating, execution, document issue and document filing to an automatic delivery system. Official document via internet sent to the account of related executor, then be wrote, approved, executed and filed.