AN EMPIRICAL ANALYSIS FOR CUSTOMER SATISFACTION OF PUBLIC HOSPITAL, BANK, AND MAINTENANCE FACILITIES BY COMBINING SERVQUAL INSTRUMENT AND FUZZY THEORY
碩士 === 樹德科技大學 === 經營管理研究所 === 95 === In this research, public service sectors of hospital are chosen for empirical analysis. The SERVQUAL scale and fuzzy theory are used to investigate the customer's perceptions of service quality in the public hospital. Public sectors’ service quality is getti...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66066616635524852518 |