Employment Services Center, Department of Labor Taipei City GovernmentThe applications and challenges of case management services in promoting employment

• Main Authors: En-Mei ,Chen, 陳恩美
• Other Authors: Leang -Yang ,Lai
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/94248168152636346305

碩士 === 東吳大學 === 社會工作學系 === 95 === Due to the flourishing case management work in employment services, the researcher(s) considered it pivotal to investigate the current situation and detailed implementation of case management in employment services centered around “case management work” in order to improve case management work based on the results of this study. The researcher(s) expected to gain insight into the values and working methods of the staff implementing case management (i.e., executives, case managers, and supervision) and the function of this service on employment improvement. Also, the researcher(s) attempted to understand clients’ subjective feelings and suggestions of the case management services and hoped to utilize this information to provide feedback for policy makers and government. Thus, the purposes of this thesis includes three main points: 1) to clarify the current situation and problems of case management services; 2) to understand the utilization of resources for case management services and how it improves employment results and effects; 3) to promote case management by providing suggestions for future case management services and professional training for case management. This study utilized qualitative research method and purposive sampling and interviewed 10 people including case management executives, supervisors, case managers, and clients. The following suggestions were made based on the results of this study: I. Suggestions for the system 1. Continue developing case management model 2. Encourage to systematize the continuing staff employment II. Suggestions for applications 1. Establish client development groups to discuss future directions 2. Promote positive training for educational professionals 3. Apply various evaluation methods to emphasize the meaning of quality services 4. Clarify the working team’s responsibilities 5. Improve suggestion system and open communication 6. Reinforce client managers’ connection and utilization of social and psychological resources III. Suggestions for professional abilities Establish a “learning circle” system to improve willingness of self learning