| Summary: | 碩士 === 東吳大學 === 社會工作學系 === 95 === This study applied questionnaires to investigate the issue of client violence toward social workers who are responsible for child and youth protection in Taiwan. Safety measures of NGOs as well as government agencies are discussed to infer the need of occupational safety. Specifically the study aimed to answer the following questions: How often social workers are getting involved in potential threat or actual violence? How strong they feel about the degree of menace? Further more, whether or not they would report their encounters with their clients? What are the reasons if they choose to (or not to) report? How often those events were informed when it actually happened? How do agency supervisors and administrators response to worker-victims? What’s their policy and procedure to protect their frontline workers from violence and to deal with client violence toward social workers? Is it satisfying the need of social workers?
The data provides evidence, that quite a high ratio of social workers who are responsible for child and youth protection in Taiwan have experienced of client violence, and most of the respondents (86.5%) are willing to inform their management of the incident in the future. Most of the respondents appreciate getting psychological support from other staff as well as the administrators in agency, yet they still feel quite strongly the needs of more installations, training, strategy and policy regarding their professional safety.
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