| Summary: | 碩士 === 國立臺灣科技大學 === 工業管理系 === 95 === This thesis main discusses domestic negotiable securities business
faced with management environment fast vicissitude, the stock market
high speed growing, the quality of service ,the detail of immediate
information are improved constantly, the change of customer service,
which is a big challenge.
The research surely points out the early time labor work pattern has
been changed because of the policy opening and the utilization of
technical information which are substituted by the utilization of computer.
By doing that, we could have more information which would be easy and
useful for our customers. By this, we could not only get the loyalty from
the customer but more business. Also, the enterprise would have more
competitive ability and benefit. Customer service will play one of
important role in our business later on.
Besides, the enterprise is seeking and researching the best way
between the businesses for the customers because of the domestic stock
markets are facing the business carbonization and re-arrangement. This
study is offering suggestions according the difficulties which domestic
stock markets are facing and what would be the good way for business to
do in the future. The study result definitely points out that would be a
trend which those business would diminish the business range and
enhance the service quality for customers. The research would produce
a good result such as reducing cost and lower the growing of competition
between the businesses according to the discussion of the report. Also, the
investors in Taiwan would have more opportunities and perfect service.
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