| Summary: | 博士 === 國立臺北大學 === 公共行政暨政策學系 === 93 === With the study of the concept of intellectual capital, the new value of organizations in the 21st century has become a nation or an organization’s important indicator to measure future performance. Although the conception and implementation of intellectual capital comes from the experiences of business organizations, whether using this to consider current operations of government organizations and searching for a government system that has research values, observing that government system whether has implemented related cases or promotion mechanism has become an important research topic.
In additional to literature analysis method, this dissertation applies historical approach, comparative approach, and case study approach to do the researches of following dimensions: 1. Theoretical dimension: This dimension explores intellectual capital itself, and employs researches of core competency, learning organization, knowledge management and balanced scorecard as theoretical bases. 2. Research governments’ dimension: The Federal Government of Canada is the primary research government. Some provincial governments, which have actual reform effects, are also analyzed. The United Kingdom Government, the United States Federal Government, and the Government of Sweden are selected as governments of comparative study. Conclusions of the similarities and differences between these governments are drawn to obtain benchmarking experiences.
This dissertation is organized in the following chapters: preface, exploration of the concept of intellectual capital, analysis of Canada public sector reform context, study of how to develop federal government high and middle level civil servants’ core competencies in Canada, examination of how Canadian government constructs the knowledge civil service which has learning capability, investigation of the effects of alternative service delivery mechanism, and analysis of Canadian government service delivery accountability system. In chapter 8, the research findings are addressed as follows: 1. Theoretical level: (1) Intellectual capital is an organization’s true value and it has concrete meanings and theoretical bases. (2) Constructing categories and measurement indicators contributes to measurement of intellectual capital. (3) Intellectual capital can be managed effectively by principles, practical strategies, and conceptual frameworks. 2. Practical level: (1) Understanding Canada public sector reform context can further clarify the relationship between empirical promotion and intellectual capital. (2) The reform measurement of Canadian government is closely interacted with the development of intellectual capital and it also advances civil servants’ abilities and their responses to the citizens’ needs. (3) In addition to the influences of intellectual capital development, the reform effects of Canada public sector are also affected by other types of reform to some level. (4) The intellectual capital applied by Canadian government in developing its civil service contributes to the public agenda setting and knowledge construction. (5) In the comparative study of empirical measurements of Canada, England, United States, and Sweden in developing their intellectual capital, each government develops its own features based on its context. Some specific items also have transnational transfer on policies. In summary, based on theoretical bases and human capital, structural capital, and relational capital dimensions, and also the feasibility of the schemes, this dissertation addresses the policy suggestions for the short, medium, and long-term plans, and the follow-ups.
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