| Summary: | 碩士 === 國立臺灣海洋大學 === 航運管理學系 === 95 === Flight attendants should not only provide a comfortable on board service, but also function as health and safety supervisor to reduce damages during any case of emergency. However, flight attendant fatigue often results in degrading service quality and responses during emergency. Therefore, a research is carrying out for the purpose of identifying factors that cause flight attendants fatigue.
A survey was carried out with targeting the sample group of flight attendants whom currently servicing on short distance domestic flights. A result from analyzing data collected was suggested, flight attendant fatigue has direct relationship with age, sleep quality, and number of children with the family. According to research result, anairline companies are strongly recommended to consider the condition of flight attendant individually while scheduling timetable. Cabit crews should also prepare themselves by gaining enough rest before shift.
Finally a flight attendants fatigue model is constructed basing on Ordinal Probit. This model includes extra factors such as sex, average each month duty time and so on. This model allows airlines to use as reference for the purpose of further improvement on flight attendants fatigue.
Keywords: fatigue, flight attendants, Ordinal Probit Model.
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