| Summary: | 博士 === 國立臺灣師範大學 === 人類發展與家庭學系 === 95 === A Study of Specialized Evaluation
Indicators for Undergraduate Hospitality Programs
ABSTRACT
The purpose of higher education is to develop professional talent and create knowledge. Thus, the quality of higher education determines a nation’s development and competitiveness. This study aims to develop a framework for evaluating higher education hospitality programs and create indicators. By adopting documental analysis, focus-group method, and Analytic Hierarchy Process (AHP), the researchers established indicators for assessing higher education hospitality programs, and determined the weightings of each indicator. The major findings of this study as followings:
According to the result of the three focus groups, the study constructs the evaluation indicator framework of undergraduate hospitality program. The results showed that there are three levels of evaluation indicators, including 7 standards, 20 dimensions and 99 indicators. 7 standards by means of which the various “indicators” will be assessed. These standards are: (1) aims and strategies for self-Improvement; (2) curricula; (3) teaching and learning; (4) resources; (5) faculty; (6) students; and (7) administrative.
According to AHP result, the weight of the 7standards and the 20 dimensions are as follows:
A. The weight of the standards
The result of the research constructs seven evaluation standards, and the weight and order are as follow:
(1) aims and strategies for self-Improvement 24.5%；(2) faculty：17.2%；(3) teaching and learning：15.6%；(4) curricula：14.7%，(5)students：12.7%；(4) resources：12.2%；(7) administrative. 3.2%。
B. The weight of the dimensions
The result of the research constructs twenty evaluation dimensions, and the weight and order are as follow:
1. Aims and strategies for self-Improvement：there are 4 evaluation dimensions and 16 indicators，and the weight and order of these 4 dimensions are as follow: (1)vision, mission and objectives：42%；(2)expected learning outcomes：28.3%；(3)self-improvement：17.3%；(4)Development planning and distinguishing features：12.4%.
2.Curricula：there are 2 evaluation dimensions and 10 indicators，and the weight and order of these 2 dimensions are as follow: (1) curriculum design ：53.9%；(2)curriculum content：46.1%.
3.Teaching and learning：there are 3 evaluation dimensions and 15 indicators，and the weight and order of these 3 dimensions are as follow: (1)teaching methods and activities：61.5%；(2)learning guidance：23.4%；(3)assessment：15.1%.
4.Resource：there are 3 evaluation dimensions and 15 indicators，and the weight and order of these 3 dimensions are as follow: (1) instruction and research resources：67.4%；(2)spaces：17.7%；(3)resource management：14.9%.
5.Faculty：there are 4 evaluation dimensions and 20 indicators，and the weight and order of these 4 dimensions are as follow: (1)faculty：46.5%；(2)services：9.7%；(3)Research：18.2%；(4)professional achievement：25.6%
6.Students：there are 2 evaluation dimensions and 16 indicators，and the weight and order of these 2 dimensions are as follow: (1) student achievement：56.1%；(2)graduate performance：43.9%.
7.Administratives: there are 2 evaluation dimensions and 14 indicators，and the weight and order of these 2 dimensions are as follow: (1)administrative management： 72.9%（2）student management：27.1%
Keywords：evaluation, evaluation indicator, accreditation, undergraduate hospitality program
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