Construction of the Decision Information Systems and Empirical Studies for Medical Service Engineering

• Main Author: 黃怡詔
• Other Authors: 簡禎富
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/46904745211992933037

博士 === 國立清華大學 === 工業工程與工程管理學系 === 95 === The modern hospital provides not only the outpatient-inpatient health service but also the telemedicine and group occupational service. The enhancement of patient satisfaction has become one of the most issues in the hospital management. In hospital, the improvement of the medical care quality depends on the medical treatment team and the operational excellence of administration team. To prevent from the deficiency of the drugs and material, the hospital has to construct efficient logistics system. In addition, the adequate business information guides the hospital manager to find the best management niche. This dissertation focused on real settings to develop the solutions to address the structured decision problem, semi-structured decision problem and unstructured decision problem involved in the hospital. Firstly, we set up the logistics web site to be an important entrance of the drug supply chain of the Hsin-Chu science-base industrial park. Secondly, the genetic algorithm and data mining technology have been utilized to improve the scheduling problem of the rehabilitation department. Owing to the shifting environment of the health insurance, the managers of the hospital have to control the business growth and medical cost to decrease the impact of global budget which is executed by Bureau of National Insurance. Thirdly, the executive information system (EIS) is one of the best business tool to predict the development direction of the hospital. The results of these empirical studies have demonstrated practical viability of this study.