A Study of Process Excellence and Quality Performance

• Main Authors: Ming-hung Hung, 洪銘宏
• Other Authors: Tsuang Kuo
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/z7muwz

碩士 === 國立中山大學 === 高階經營碩士班 === 95 === In the ongoing pursuit of excellence in products and services, many enterprises have been seeking ways to ensure their superiority in process and quality. To improve competitiveness, many management techniques and concepts have been tried, for example; TQM, Lean Thinking (Lean Production), Six Sigma, and Design for Six Sigma, etc. These are quality management systems currently having widespread application in virtually all well-known companies. This empirical study utilizes a questionnaire to explore the relationship between Process Excellence (PE) with that of quality performance (QP). In a correlation analysis we have found a positive correlation between QP and such categories as “leadership and information analysis” “resource utilization and participation” “improvement of quality process” “clear objectives and customer oriented”. We have also found that two of these categories “improvement of quality process” and “leadership and information analysis” play especially important roles in raising QP performance. We can conclude that the greater the emphasis on these two items the better will be the performance of QP. We are also assured that the company can experience continuous quality improvement by acting on the basis of the above research findings.