Factors Affecting Knowledge Sharing Behavior in the Knowledge Management System.

• Main Authors: Shin-Hung Chen, 陳信宏
• Other Authors: Nian-Shing Chen
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/n9ew52

碩士 === 國立中山大學 === 資訊管理學系研究所 === 95 === Knowledge sharing has been an important issue to the outcomes of Knowledge Management. Although research in the past dealt with many subjects, such as firms and profit and non-profit organizations, the focus has never been on the research team in the university. . This research adopts qualitative oriented research method to investigate the differences of the nature and goals of a research team in the university by participant observation, in-depth interview and secondary data collection. The members of a research lab in the university which has implemented knowledge management in the past six years were observed to find out what factors affecting their knowledge sharing behaviors when using the KM platform under particular situations. Based on the views of organizational behaviors, the factors affecting knowledge sharing were divided into three levels: individual level, group level and organization level. The research found out that the factors influencing knowledge sharing in individual level are subjective value, working attitude, self-satisfaction, altruism, self-evaluation, behavioral resistance and ability. In the group level, the factors are sharing atmosphere, interaction, peer stimulation, group culture, peer affection, society expectation, relationship difference, leadership style and trust. In the organization level, the factors are working pattern and environment, organization culture, system function, KM institution and knowledge content. Finally, the interaction among factors is discussed and a conceptual framework of the knowledge sharing among members is presented. Suggestions and improvements toward future research are then provided.